Details & FAQ
Care & Cleaning
Wash before first use and after every session with warm water and mild unscented soap, or a toy cleaner. Check whether your toy is waterproof before rinsing it.
Dry completely and store it in a clean pouch, away from other toys.
Shipping & Discreet Packaging
Every order ships discreetly, always. Adult items arrive in a plain brown box or tan bubble-lined envelope with a label that simply reads "Shipping Department." Clothing and jewelry labels read "TWU" and nothing else.
Free shipping on orders over $75. Most orders process in 1 to 3 business days and arrive in about 3 to 7 business days via USPS or UPS. We stock items across several US warehouses, so your order may arrive in more than one package.
Returns
For health and safety reasons, adult toys, lingerie, underwear, teddies, swimwear and bodysuits can't be returned once they leave our warehouse. Sale items are final sale.
Other items can be returned or exchanged within 15 days if they're new, unused and in their original packaging. If anything arrives damaged, defective or wrong, we'll make it right with an exchange or store credit.
Questions? Talk to a real human
Not sure if this is the one? Want a recommendation? Email info@thewhiteunicorn.com. A real person reads every message, no bots.